504 Grievance Procedure
SPRINGFIELD COLLEGE
第504条残疾申诉
PROCEDURE
Springfield College (“College”) has adopted this grievance procedure to assist in facilitating the resolution of complaints alleging disability discrimination in violation of Section 504 of the Rehabilitation Act of 1973 (“Section 504”). 学院指定了Erin Leeper, Director, 非歧视倡议/第九条管理员 & 504协调员，协调其遵守第504条的努力. The College’s 504 Coordinator (“the Coordinator”) has the responsibility to: (1) prevent discrimination against students, employees, and others on the basis of disability; and (2) ensure compliance with all procedures and procedural safeguards required under Section 504/ADA.
协调员的十大赌博信誉的平台如下:
Erin Leeper, Director
不歧视倡议/第九条管理员和504协调员
Richard B. Flynn Campus Union
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3248
eleeper@springfield.edu
The College strives to provide prompt and equitable resolution of complaints alleging action prohibited by pertinent federal, state, 以及当地的残疾人反歧视法律. This Procedure applies to discrimination on the basis of disability including: disagreement with the decisions made about accommodations; physical inaccessibility of a College program or activity; disability harassment; or any other form of discrimination on the basis of a disability or perception of a disability.
Students with inquiries regarding accessibility or disability documentation should contact Disability & 无障碍服务，作为学术成功中心的一部分. 学生可联络 学术成功中心副主任:
Brianna Dickens
(413) 748-3724
ascdas@springfield.edu
学术成功中心，学习共享
报告无障碍问题:
Students, faculty, staff, and community members may utilize the Accessibility Issue Form to alert the College to accessibility or accommodation concerns relative to any physical or programmatic barrier at the College. 使用此表格向学院传达的问题将由协调员进行审查. The Coordinator will confirm receipt and follow up for additional information gathering if necessary. 通过提醒学院的无障碍关注, you are supporting the College as it strives to ensure physical and electronic access for persons with disabilities.
Informal Resolution:
认为自己遭受过骚扰的人, 歧视性待遇, or who have been denied access relative to a physical or developmental disability who wish to engage in an informal resolution process should contact the official listed below, by phone or email, 谁会试图解决个人的担忧:
For students:
Erin Leeper
主任，非歧视倡议/第九条管理员和504协调员
弗林校园联盟，228室
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3248
eleeper@springfield.edu
对于员工和第三方:
Melissa Gamba
人力资源总监
行政大楼221室
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3118
mgamba@springfield.edu
At this stage, 投诉方应被指定为“受害方”,” and the person(s) against whom the aggrieved party is complaining shall be designated as the “alleged discriminating party.“受害方应提供一份声明, in writing, 描述可访问性问题的性质以及期望的结果或解决方案.
The official will not serve as an advocate for either the aggrieved individual or the alleged discriminating party but will work with each party and attempt to informally resolve the differences between them or address the concerns alleged. The official may require additional details from the aggrieved party as a part of the information-gathering process.
受害方和被指称的歧视方都将得到通知, in writing, 所建议的决议, institutional plan, 或与可访问性问题有关的结果在十五(15)天内.
If the official is not successful in achieving a satisfactory resolution in a prompt period of time, 该官员将通知当事各方，受害方有权提出正式申诉.
正式申诉程序:
If the individual is not satisfied with the resolution proposed by the appropriate responsible department/official listed above, 个人可以选择提出正式申诉. 如果个人选择正式提出申诉，应遵循以下步骤:
1. The individual shall file a formal grievance within forty-five (45) calendar days after he/she becomes aware of the alleged violation or denial of accommodation. 如果在四十五(45)天后进行联系，则可酌情决定.
个人应当向下列单位提出申诉:
针对学生和第三方:
Erin Leeper
主任，非歧视倡议/第九条管理员和504协调员
弗林校园联盟，228室
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3248
eleeper@springfield.edu
For employees:
Melissa Gamba
人力资源总监
行政大楼221室
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3118
mgamba@springfield.edu
申诉应以书面形式提出，并应包括以下内容:
- 投诉人的姓名、地址、电话号码和电子邮件地址;
- A full description of the alleged discrimination, harassment, or access or accommodations problem;
- 描述什么努力, if any, 非正式地解决了这个问题, identifying points of contact and means of communication; and
- 对所要求的补救办法的说明.
2. 在收到后的十四(14)个日历日内, 协调员或主任, as applicable, or his/her applicable designee (hereinafter referred to as the “Grievance Officer”) shall read the complaint and conduct an investigation. 在进行调查时, 申诉专员可以面谈, consult with, and/or request a written response to the issues raised in the grievance from any individual the Grievance Officer believes to have relevant information, including faculty, staff, and students. 如有需要或要求, 申诉专员将听取证词或收到学生的书面证词, 相关教职员工, 还有其他知识渊博的人. The grievant has the right to ask for testimony from any individual whom he/she deems relevant to the case.
3. 完成调查后, the Grievance Officer shall report his/her conclusions and proposed disposition in writing to the grievant and all other relevant parties. This transmission will be expected within forty-five (45) calendar days of the filing of the formal grievance. 如果有正当理由，截止日期可以延长.g. 与学历中断有关的原因). 也可提供最后报告, where appropriate, to any College officer whose authority will be needed to carry out the proposed disposition or to determine whether any personnel action is appropriate.
4. 申诉专员提出的处置将立即生效.
5. 在最终报告发布后的十(10)个日历日内, the grievant may appeal the Grievance Officer’s determination by filing a written request for review to the following Appeal Officer, 或其指定人员:
Calvin Hill
负责包容和社区参与的副总裁
Marsh Memorial Building
马萨诸塞州斯普林菲尔德奥尔登街263号01109-3797
413-748-3050
chill@springfield.edu
The written request for review must specify the particular substantive and/or procedural basis for the appeal and must be made on grounds other than general dissatisfaction with the proposed disposition. Furthermore, the appeal must be directed only to issues raised in the formal complaint as filed or to procedural errors in the conduct of the grievance procedure itself, and not to new issues.
如果申诉涉及被质疑的决定, 上诉专员的覆核通常只会考虑以下因素:
- 该决定是否采用了适当的事实和标准?
- Were improper or extraneous facts or criteria brought to bear that substantially affected the decision to the detriment of the grievant?
- Were there any procedural irregularities that substantially affected the outcome of the matter to the detriment of the grievant?
- 考虑到适当的事实、标准和程序，这个决定是合理的吗?
6. A copy of the Appeal Officer’s written decision will be expected within thirty (30) calendar days of the filing of the appeal and will be sent to the parties, 申诉专员及, if appropriate, 给学院官员，他的权力将需要执行处置. 如有正当理由，上诉专员可延长截止日期.g. 与学历中断有关的原因). 上诉主任对上诉的决定为最终决定.
